Troubleshooting
Quick fixes for the things people run into most.
My trade or bridge is taking long
- Open the Track on Relay link on the card. It shows whether the order is pending, filled or refunded.
- Relay usually fills in seconds. If it can't fill an order, it refunds you on the chain you paid from.
- If it's still pending after about 15 minutes, contact Relay support with your transaction hash.
For HyperEVM to Elysium through Kinetiq's bridge, delivery usually takes about a minute, sometimes a few.
"The price moved"
Right before you sign, the card re-quotes. If you'd now get more than 3% less than the quote you reviewed, it stops and shows the new numbers. Press Start again to accept them, or ask for a new quote.
Wallet won't connect
- On desktop, make sure a wallet extension is installed and unlocked, then refresh.
- On a phone, open app.noeron.co inside your wallet app's browser. Connecting a separate wallet app isn't supported yet.
"This quote is for 0x…"
The card was prepared for a different wallet than the one connected now. Switch back, or ask again.
Not enough for gas
Trades need a little of the chain's gas token (ETH or HYPE) to pay fees. When spending a gas token, use 95% or less, or an exact amount that leaves some behind.
Out of credits
Credits refill at 00:00 UTC. See Credits.
My chats are gone
History lives in one browser. A different browser, private browsing, the installed app, or clearing site data each have their own (or empty) history. See Chats and profile.
A number says "unknown"
Noeron couldn't measure it reliably and won't guess. Common reasons: Uniswap v4 pools, a holder list still being built, or a token without a priced pool.